Shipping and Returns

If you are a business and would like to use your own UPS Account for shipping please add the number in the Comment field at Check out and choose the "pick up at store" option for delivery.

If you register an account you can save your UPS Number at that point and use it for current and future orders!

If you have any questions or concerns please call us directly at 419.529.3226 or email




Due to the difference between UPS Commercial and UPS Residential shipping rates Hoover Instrument reserves the right to change any residential shipments from UPS to best way shipping. Please contact us if you would like to specify a different shipping method before you complete your online order. Thank You.

Return Policy 

Customer is deemed to have accepted the Products unless written notice of rejection is received by Hoover Instrument Service, Inc. within ten (10) days after delivery. Customer waives any right to reject or revoke acceptance thereafter. Authorization to return Products must be obtained from Hoover Instrument, which authorization may be granted by Hoover Instrument in its sole discretion. If granted, Hoover Instrument will issue Customer a return material authorization number (RMA No.). No return of Products will be accepted without an RMA number. Returned Products must be in original shipping cartons and must be complete with all packing materials and in re-sellable condition. Return freight charges must be prepaid by Customer and, as Hoover Instrument is not responsible for returned Products lost in transit, Hoover Instrument strongly suggests the Customer insures their package. If returned Products are claimed to be defective, a complete written description of the nature of the defect must accompany all returned Products. Product returned due to Customer error may be subject to a restocking fee. All items not eligible for return will be returned to Customer, transportation collect. Non-standard Products may not be returned.